Navan: what it actually publishes
Every check this desk ran on Navan, the document that decided each one, and the date it was last read.
How does Navan score on The Corporate Travel Management Index?
93 of 100, ranked 1 on The Corporate Travel Management Index, measured on published commitments only as of 2026-07. 5 source documents back the checks below.
| Check | Score | The document that decided it |
|---|---|---|
| Pricing transparency | 3 / 3 | stated terms · read 2026-07-23 |
| Content & inventory | 3 / 3 | product documentation · read 2026-07-23 |
| Governance (policy & compliance) | 3 / 3 | product documentation · read 2026-07-23 |
| Integrations | 3 / 3 | product documentation · read 2026-07-23 |
| Support & service | 2 / 3 | product documentation · read 2026-07-23 |
Redo the arithmetic: 14 raw points out of 15, scaled by round(raw / rawMax * displayMax), gives 93. The score is not a judgement call with a number attached; it is the checks above, added up.
Public pricing, product, and integrations pages all on navan.com. S2=0: no published uptime/SLA on navan.com/status.navan.com/terms.
How does Navan score on The Expense Velocity Index?
87 of 100, ranked 1 on The Expense Velocity Index, measured on published commitments only as of 2026-07. No source documents are recorded against these checks yet, so the ruling rests on the instrument’s published method rather than on documents you can open from here.
| Check | Score | The document that decided it |
|---|---|---|
| Transparency | 3 / 3 | No source recorded for this check. The score stands on the instrument’s published method; the document is not yet in the evidence record. |
| Speed | 3 / 3 | No source recorded for this check. The score stands on the instrument’s published method; the document is not yet in the evidence record. |
| Traveler protection | 3 / 3 | No source recorded for this check. The score stands on the instrument’s published method; the document is not yet in the evidence record. |
| Control | 3 / 3 | No source recorded for this check. The score stands on the instrument’s published method; the document is not yet in the evidence record. |
| Trust & exit | 1 / 3 | No source recorded for this check. The score stands on the instrument’s published method; the document is not yet in the evidence record. |
Redo the arithmetic: 13 raw points out of 15, scaled by round(raw / rawMax * displayMax), gives 87. The score is not a judgement call with a number attached; it is the checks above, added up.
The only platform committing the full trip-support set in writing — 24/7 human agents, in-app rebooking, duty of care. Built for the traveler, not just the controller.
What this record does not tell you
This is a commitment audit. It measures what Navan has published in writing on a page that resolves, which is the only thing this desk will score. It says nothing about how Navan treated you on a Tuesday, and a low score is not an accusation of bad service: it means the commitment could not be found in public. Unstated is No, a hedge is No, and “contact sales” is No.
That distinction cuts both ways. A company can run an excellent operation and score badly here because it publishes nothing, and the fix is entirely in its hands.
If Navan thinks this is wrong
Send the document. If a qualifying public commitment exists and this desk missed it, the record is corrected and the change is logged where anyone can see it. If the commitment exists but is not published, the ruling stands and says so — that is the finding, not an oversight. Every scored company has a free right of reply, set out at governance, and corrections publish on a seven-day clock in a public ledger that includes this desk’s own mistakes.
Changes to the underlying documents are tracked independently: source pages are re-fetched weekly and any movement is recorded in the commitment change log.
The Field Brief: sharp travel-ROI notes for the people who carry the quarter through airports. No signup, no email, nothing to unsubscribe from: read it free in the open archive.
Read the brief →