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The Standard · Index · v1.1 · September 2026

The Sales-Ready Index US50: America's hotel brands, scored on what they actually promise business travelers

50 brands scored · 5 checks · edition 2026-07 · method v1.1 · last ruled · download the data

7 verified score changes since edition 2026-07 · 33 source documents moved and awaiting review. A moved document is an input; only a human ruling moves a score.

Methodology rationale: Can Hotels Actually Support Customer Work? →

⚠ Data review in progress: Source documents supporting a number of scores on this index have moved since last verification. Affected scores are held at their last-verified value and will be updated when the new source location is confirmed. Flagged: 2026-08-19

You're booking a hotel for a customer demo on Tuesday. You need a quiet room, a real desk, and WiFi fast enough that nobody thinks your laptop crashed. You check 50 hotel brands across America. Not one of them commits, in writing, to giving you all three. Marriott runs 25 of the brands here, Hilton runs 18; IHG runs 6. We scored all 50 on published commitments only: brand standards, app capabilities, stated programs and policies. Result: One brand—Crowne Plaza—touches 80 on raw points. It still fails: it publishes 1 of 3 on Quiet & Rest. The average is 54.

Direct answer: All 50 brands publish a commitment on hosting. 30 of the 50 publish nothing at all about quiet and rest. This is a commitment audit, not a field test. A check scores Yes only when the brand's own published standard commits to it; anything unstated, loyalty-fine-print, or “varies by property” scores No, the same “unknowns are risks” rule sellers should apply when booking. On-property execution is a different question, and it is exactly what Sales-Ready Certified™ measures.

🔄 What Changed This Week

  • Hilton Hotels & Resorts ↗️ +2 pts
  • Hyatt Hotels Corporation ↗️ +1 pts

View Full Changelog

Key takeaways

  • Crowne Plaza leads at 80 of 100, against a field average of 54.
  • The widest gap is quiet & rest, where 30 of the 50 brands publish nothing at all.
  • Not one brand scores full marks on 2 dimensions: quiet & rest, connectivity.
  • Scored on published commitments only. Unstated is No, a hedge is No, “contact sales” is No.
  • 17 of the 50 scores below carry the source document that decided each check; for the rest the checks are published but the documents are not yet in the evidence record.

Verdict: Crowne Plaza scores highest at 80 of 100, and is strongest on 4 of the 5 dimensions. The ranking is not a recommendation: pick by the dimension your trip actually turns on, using the table below.

Which brand is strongest on each dimension?

Direct answer: Crowne Plaza is strongest on 4 of the 5 dimensions; quiet & rest → Westin.

DimensionStrongest published commitment
Quiet & restWestin: 2 of 3. 30 of 50 publish nothing on this dimension.
ConnectivityCrowne Plaza: 2 of 3. Every brand publishes something here.
Work surfaceCrowne Plaza: 3 of 3, the only one at full marks. 2 of 50 publish nothing on this dimension.
HostingCrowne Plaza: 3 of 3, one of 19 at full marks. Every brand publishes something here.
AdminCrowne Plaza: 3 of 3, one of 40 at full marks. 5 of 50 publish nothing on this dimension.

Strongest means highest-scoring on published commitments as of 2026-07. It is not a recommendation, and not a judgement about how a brand actually treats you. It is what the brand has put in writing, which is the only thing this desk will score. Counted from the index data at build time, so it moves when a score moves.

The ranking

#BrandScore /100Q·C·W·H·A (of 3)What the public record says
1Crowne Plaza
IHG		801·2·3·3·3WorkLife room standard (desk + task lighting + outlets) and the Sleep Advantage program, the only brand scoring on both work and rest commitments.
2Westin
Marriott		732·2·1·3·3Heavenly Bed sleep program is a genuine rest commitment; work commitments stop at the standard desk.
3Courtyard by Marriott
Marriott		671·2·1·3·3Built for business transient: desk standard, lobby work zones, meeting space brand-standard, elite late-checkout guarantee published.
4Delta Hotels
Marriott		671·2·1·3·3Positioned as seamless business travel; the published commitments match Courtyard's, no more.
5Hyatt Regency
Hyatt		671·2·1·3·3Convention-grade meeting space standard and the Globalist guarantee; quiet and connectivity uncommitted.
6Marriott Hotels
Marriott		671·2·1·3·3The full-service template: desk, meeting space, lobby, elite 4pm guarantee. Nothing published above the template.
7Renaissance
Marriott		671·2·1·3·3Lifestyle skin on the full-service skeleton, the business commitments are the parent's, not the brand's.
8Sheraton
Marriott		671·2·1·3·3The Community/Studios workspace redesign is a rare public commitment to lobby-as-workplace; elite 4pm guarantee published.
9AC Hotels
Marriott		601·2·0·3·3Design-led lounge hosts a conversation well, but the brand famously minimized in-room desks, and it costs three points here.
10Aloft
Marriott		601·2·1·2·3Tactic meeting rooms are a real bookable-space commitment, undercut by no desk standard and a lobby designed to be loud.
11Cambria
Choice		600·2·2·3·2Marketed squarely at business travelers: desk, outlets-as-feature, meeting space standard. Choice's app trails the majors on early check-in.
12DoubleTree
Hilton		600·2·1·3·3Full-service basics committed, desk, meeting space, app admin, nothing published for quiet or demo-grade connectivity.
13EVEN Hotels
IHG		601·2·1·2·3Wellness rooms include a committed rest angle; work commitments are standard-issue.
14Element
Marriott		601·2·1·2·3Wellness positioning stops short of a sleep guarantee; work commitments are the extended-stay basics.
15Embassy Suites
Hilton		600·2·1·3·3Two-room suites are a published hosting advantage, a semi-private meeting in your own room, plus meeting space standard.
16Fairfield
Marriott		601·2·1·2·3The reliable floor: desk, early breakfast, app checkout, elite guarantee. Floor, not ceiling.
17Four Points
Marriott		601·2·1·2·3Honest business basics: desk, breakfast hours, app admin. Nothing published above the floor.
18Hilton Garden Inn
Hilton		600·2·1·3·3Desk standard, meeting rooms brand-standard, and Hilton's app (checkout, folio, room selection) carries the admin dimension.
19Hilton Hotels & Resorts
Hilton		600·2·1·3·3The flagship commits to everything except the two things sellers ask about first: quiet and a working connection.
20Holiday Inn
IHG		600·2·1·3·3The mid-market workhorse: desk, meeting rooms, early breakfast, full app admin. The floor most brands should envy.
21Hyatt House
Hyatt		601·2·1·2·3Extended-stay suites work well; the brand publishes nothing on hosting space or connectivity beyond standard Wi-Fi.
22Hyatt Place
Hyatt		601·2·1·2·3Cozy Corner + desk standard and Globalist 4pm guarantee; bookable meeting space varies by property, so it scores No.
23InterContinental
IHG		600·2·1·3·3Luxury-business positioning, standard-issue commitments. Club lounges exist; none are promised.
24Residence Inn
Marriott		601·2·1·2·3Suites with real work surfaces and elite late-checkout; no committed meeting space or sound program.
25SpringHill Suites
Marriott		601·2·1·2·3Suite layouts give room to work; brand publishes nothing on sound, lighting, or bookable space.
26TownePlace Suites
Marriott		601·2·1·2·3Home-office-style suites give it the work points; nothing committed for client-facing needs.
27Canopy by Hilton
Hilton		530·2·1·2·3A desk survives the lifestyle treatment; meeting space and quiet don't make the brand book.
28Hampton by Hilton
Hilton		530·2·1·2·3Desk standard and the strongest budget-tier app admin; no quiet, hosting, or connectivity commitments.
29Home2 Suites
Hilton		530·2·1·2·3The Working Wall is a real published work-surface commitment; hosting and quiet aren't.
30Homewood Suites
Hilton		530·2·1·2·3Extended-stay desk standard and Hilton app admin; quiet, hosting, and connectivity uncommitted.
31Kimpton
IHG		530·2·1·2·3Design-forward with real desks, but boutique variance means bookable meeting space can't be promised brand-wide.
32Motto by Hilton
Hilton		530·2·1·2·3Micro-rooms trade the desk for square footage; the co-working common area is the stated answer. On the road, it isn't.
33Moxy
Marriott		531·2·1·1·3Outlets everywhere and 24/7 grab-and-go, and a brand book that removed the desk and turned the lobby into a bar. Built for fun, scored for work.
34Tempo by Hilton
Hilton		530·2·1·2·3Markets a smartly designed room and delivers the desk; everything else is the Hilton baseline.
35citizenM
citizenM		530·2·1·2·3Kiosk check-in/out is genuinely fast and societyM spaces exist at some properties, but the room's work surface is a ledge, by design.
36Holiday Inn Express
IHG		470·1·1·2·3Desk and early breakfast committed; single-tier Wi-Fi with no published faster option costs the fallback point.
37Hotel Indigo
IHG		470·2·0·2·3Neighborhood-story rooms make no work-surface promise. Charm is not a commitment.
38Staybridge Suites
IHG		470·1·1·2·3Extended-stay suites with real work surfaces; single-tier Wi-Fi costs the fallback point.
39Tru by Hilton
Hilton		470·1·1·2·3Outlets are a marketed feature; the mobile chair-and-surface concept is not a desk, and it shows in the score.
40Wingate by Wyndham
Wyndham		470·1·1·3·2The rare midscale brand with meeting space as a stated pillar, a business identity it actually commits to.
41avid hotels
IHG		470·1·1·2·3Publishes a sleep-quality pitch and bedside outlets; makes no desk promise. Honest economy, scored honestly.
42Candlewood Suites
IHG		400·1·1·1·3A workspace in every suite and a lobby that barely exists, built for solo work, not hosting.
43Comfort Inn & Suites
Choice		400·1·1·2·2Choice's app carries checkout and receipts down-market; the room promises stop at the desk.
44Country Inn & Suites
Choice		400·1·1·2·2Residential-friendly and desk-committed; nothing published for hosting, quiet, or connectivity.
45La Quinta
Wyndham		400·1·1·2·2Desk and breakfast committed; single-tier Wi-Fi and a thinner app hold the score down.
46Omni
Omni		400·2·1·3·0Meeting-heavy full service undercut by a thin published app stack, the admin dimension goes uncommitted.
47Drury Hotels
Drury		330·1·1·3·0Famous free hot food and real meeting rooms, beloved in practice, thin in published digital commitments.
48Best Western Plus
BWH		270·1·1·2·0Desk and breakfast committed; the app stack publishes no checkout, folio, or receipt promises.
49Sonesta Select
Sonesta		270·1·1·2·0Courtyard's floor plan without Courtyard's app stack, the admin dimension is entirely unpublished.
50Extended Stay America
ESA		200·1·1·1·0A desk and a kitchen, and almost nothing else in writing. Price is the product; the Index scores promises.

The evidence behind these scores

Every score here is made against a document the company published. Below is the document, and a snapshot of it as it stood on the day it was archived — because a brand can edit its own standard at any time, without notice, and a live link alone would quietly stop proving anything. Open either and check our reading against it.

Courtyard by Marriott
Crowne Plaza
Delta Hotels
DoubleTree
Embassy Suites
Hilton Garden Inn
Holiday Inn
Holiday Inn Express
Homewood Suites
Hotel Indigo
Hyatt House
Hyatt Regency
Omni
Residence Inn
Sheraton
Westin

Coverage, stated plainly: 16 of 50 scored entries on this page carry a recorded source. The other 34 do not, and this section does not cover them — their scores were made against documents that were read but never written down, which is a gap this desk is closing rather than one it will paper over. If you re-run any row and reach a different conclusion, tell us — corrections publish on a seven-day clock.

Source access, checked 2026-08-31. Of 17 entries carrying a recorded source, 16 have at least one document an independent automated reader can retrieve, and 1 has none. 17 sources were refused a fetch — 11 of them by hosts whose own robots.txt permits crawling. A refused page is recorded as unverified, never as an absence of commitment, and no score is affected by it. How we record unreadable sources.

Dimensions: Quiet & Rest · Connectivity · Work Surface · Hosting · Admin Speed. Scored 50 brands · July 2026 · v1.1 (expanded from the original 25 to the US50; v1.0 scores unchanged). Soft/collection brands (Autograph, Curio, Tribute, Unbound) are excluded by rule: “varies by property” is their entire model, and the No-rule would zero them unfairly.

The ranking

#BrandScore /100Q·C·W·H·A (of 3)What the public record says
1Crowne Plaza
IHG		801·2·3·3·3WorkLife room standard (desk + task lighting + outlets) and the Sleep Advantage program, the only brand scoring on both work and rest commitments.
2Westin
Marriott		732·2·1·3·3Heavenly Bed sleep program is a genuine rest commitment; work commitments stop at the standard desk.
3Courtyard by Marriott
Marriott		671·2·1·3·3Built for business transient: desk standard, lobby work zones, meeting space brand-standard, elite late-checkout guarantee published.
4Delta Hotels
Marriott		671·2·1·3·3Positioned as seamless business travel; the published commitments match Courtyard's, no more.
5Hyatt Regency
Hyatt		671·2·1·3·3Convention-grade meeting space standard and the Globalist guarantee; quiet and connectivity uncommitted.
6Marriott Hotels
Marriott		671·2·1·3·3The full-service template: desk, meeting space, lobby, elite 4pm guarantee. Nothing published above the template.
7Renaissance
Marriott		671·2·1·3·3Lifestyle skin on the full-service skeleton, the business commitments are the parent's, not the brand's.
8Sheraton
Marriott		671·2·1·3·3The Community/Studios workspace redesign is a rare public commitment to lobby-as-workplace; elite 4pm guarantee published.
9AC Hotels
Marriott		601·2·0·3·3Design-led lounge hosts a conversation well, but the brand famously minimized in-room desks, and it costs three points here.
10Aloft
Marriott		601·2·1·2·3Tactic meeting rooms are a real bookable-space commitment, undercut by no desk standard and a lobby designed to be loud.
11Cambria
Choice		600·2·2·3·2Marketed squarely at business travelers: desk, outlets-as-feature, meeting space standard. Choice's app trails the majors on early check-in.
12DoubleTree
Hilton		600·2·1·3·3Full-service basics committed, desk, meeting space, app admin, nothing published for quiet or demo-grade connectivity.
13EVEN Hotels
IHG		601·2·1·2·3Wellness rooms include a committed rest angle; work commitments are standard-issue.
14Element
Marriott		601·2·1·2·3Wellness positioning stops short of a sleep guarantee; work commitments are the extended-stay basics.
15Embassy Suites
Hilton		600·2·1·3·3Two-room suites are a published hosting advantage, a semi-private meeting in your own room, plus meeting space standard.
16Fairfield
Marriott		601·2·1·2·3The reliable floor: desk, early breakfast, app checkout, elite guarantee. Floor, not ceiling.
17Four Points
Marriott		601·2·1·2·3Honest business basics: desk, breakfast hours, app admin. Nothing published above the floor.
18Hilton Garden Inn
Hilton		600·2·1·3·3Desk standard, meeting rooms brand-standard, and Hilton's app (checkout, folio, room selection) carries the admin dimension.
19Hilton Hotels & Resorts
Hilton		600·2·1·3·3The flagship commits to everything except the two things sellers ask about first: quiet and a working connection.
20Holiday Inn
IHG		600·2·1·3·3The mid-market workhorse: desk, meeting rooms, early breakfast, full app admin. The floor most brands should envy.
21Hyatt House
Hyatt		601·2·1·2·3Extended-stay suites work well; the brand publishes nothing on hosting space or connectivity beyond standard Wi-Fi.
22Hyatt Place
Hyatt		601·2·1·2·3Cozy Corner + desk standard and Globalist 4pm guarantee; bookable meeting space varies by property, so it scores No.
23InterContinental
IHG		600·2·1·3·3Luxury-business positioning, standard-issue commitments. Club lounges exist; none are promised.
24Residence Inn
Marriott		601·2·1·2·3Suites with real work surfaces and elite late-checkout; no committed meeting space or sound program.
25SpringHill Suites
Marriott		601·2·1·2·3Suite layouts give room to work; brand publishes nothing on sound, lighting, or bookable space.
26TownePlace Suites
Marriott		601·2·1·2·3Home-office-style suites give it the work points; nothing committed for client-facing needs.
27Canopy by Hilton
Hilton		530·2·1·2·3A desk survives the lifestyle treatment; meeting space and quiet don't make the brand book.
28Hampton by Hilton
Hilton		530·2·1·2·3Desk standard and the strongest budget-tier app admin; no quiet, hosting, or connectivity commitments.
29Home2 Suites
Hilton		530·2·1·2·3The Working Wall is a real published work-surface commitment; hosting and quiet aren't.
30Homewood Suites
Hilton		530·2·1·2·3Extended-stay desk standard and Hilton app admin; quiet, hosting, and connectivity uncommitted.
31Kimpton
IHG		530·2·1·2·3Design-forward with real desks, but boutique variance means bookable meeting space can't be promised brand-wide.
32Motto by Hilton
Hilton		530·2·1·2·3Micro-rooms trade the desk for square footage; the co-working common area is the stated answer. On the road, it isn't.
33Moxy
Marriott		531·2·1·1·3Outlets everywhere and 24/7 grab-and-go, and a brand book that removed the desk and turned the lobby into a bar. Built for fun, scored for work.
34Tempo by Hilton
Hilton		530·2·1·2·3Markets a smartly designed room and delivers the desk; everything else is the Hilton baseline.
35citizenM
citizenM		530·2·1·2·3Kiosk check-in/out is genuinely fast and societyM spaces exist at some properties, but the room's work surface is a ledge, by design.
36Holiday Inn Express
IHG		470·1·1·2·3Desk and early breakfast committed; single-tier Wi-Fi with no published faster option costs the fallback point.
37Hotel Indigo
IHG		470·2·0·2·3Neighborhood-story rooms make no work-surface promise. Charm is not a commitment.
38Staybridge Suites
IHG		470·1·1·2·3Extended-stay suites with real work surfaces; single-tier Wi-Fi costs the fallback point.
39Tru by Hilton
Hilton		470·1·1·2·3Outlets are a marketed feature; the mobile chair-and-surface concept is not a desk, and it shows in the score.
40Wingate by Wyndham
Wyndham		470·1·1·3·2The rare midscale brand with meeting space as a stated pillar, a business identity it actually commits to.
41avid hotels
IHG		470·1·1·2·3Publishes a sleep-quality pitch and bedside outlets; makes no desk promise. Honest economy, scored honestly.
42Candlewood Suites
IHG		400·1·1·1·3A workspace in every suite and a lobby that barely exists, built for solo work, not hosting.
43Comfort Inn & Suites
Choice		400·1·1·2·2Choice's app carries checkout and receipts down-market; the room promises stop at the desk.
44Country Inn & Suites
Choice		400·1·1·2·2Residential-friendly and desk-committed; nothing published for hosting, quiet, or connectivity.
45La Quinta
Wyndham		400·1·1·2·2Desk and breakfast committed; single-tier Wi-Fi and a thinner app hold the score down.
46Omni
Omni		400·2·1·3·0Meeting-heavy full service undercut by a thin published app stack, the admin dimension goes uncommitted.
47Drury Hotels
Drury		330·1·1·3·0Famous free hot food and real meeting rooms, beloved in practice, thin in published digital commitments.
48Best Western Plus
BWH		270·1·1·2·0Desk and breakfast committed; the app stack publishes no checkout, folio, or receipt promises.
49Sonesta Select
Sonesta		270·1·1·2·0Courtyard's floor plan without Courtyard's app stack, the admin dimension is entirely unpublished.
50Extended Stay America
ESA		200·1·1·1·0A desk and a kitchen, and almost nothing else in writing. Price is the product; the Index scores promises.

Dimensions: Quiet & Rest · Connectivity · Work Surface · Client Hosting · Admin Speed. Scored 50 brands · July 2026 · v1.1 (expanded from the original 25 to the US50; v1.0 scores unchanged). Soft/collection brands (Autograph, Curio, Tribute, Unbound) are excluded by rule: “varies by property” is their entire model, and the No-rule would zero them unfairly.

What the Index found

Even the winner fails on quiet. The top-scoring brand misses certification not on points but on the dimension rule, which is the rule working as designed. Not one of 50 brands publishes a bookable quiet-room program. Only four (Crowne Plaza, Westin, EVEN, avid) commit to sleep or sound in any form. The single input that most decides meeting-day performance is the one the industry refuses to promise.

Nobody commits to a demo-grade connection. Every brand includes Wi-Fi; zero brands publish a standard a seller could plan a screen-share around. The column scored 0-for-50, the clearest open lane in hospitality marketing.

The desk divide is the ranking. The brands that kept the desk (Crowne Plaza, Courtyard, Hilton Garden Inn) own the top of the table; the brands that designed it out (Moxy, Tru, citizenM, AC) hold the bottom. The trade press called removing desks a style choice. Sellers experience it as a tax.

Admin is solved; the room isn't. App checkout, instant folios, and emailed receipts are near-universal, the majors have quietly won the last 20 minutes of the stay. The gap has moved upstream, into the room and the lobby.

Method, in full147 words

The instrument is the same published 15-check standard used for certification and the free self-assessment:

  • Quiet-room program
  • Sleep/sound program
  • Published late-checkout guarantee
  • Call-grade Wi-Fi commitment
  • Premium/faster tier published
  • In-room Wi-Fi standard
  • Desk in every room, by standard
  • Work-lighting standard
  • Outlets as a brand feature
  • Work-capable lobby by design
  • Bookable meeting space standard
  • Food/space open before 8am
  • App checkout with instant folio
  • Auto-emailed receipts
  • Credible early check-in process

Each check scores Yes only on documented public evidence, brand-standard pages, official app feature lists, published programs, stated policies. Elite-tier guarantees count where the brand publishes them; “available at participating properties” does not. This deliberately measures the floor a brand will put its name to, which is what a traveler can rely on sight-unseen. It does not measure how any single property performs on a Tuesday, no public-record audit can, and we won't pretend otherwise. That measurement exists: it's the on-site evaluation, and its criteria, pass bar, and revocation policy are published.

To the 50 brands scored

Every score above is correctable with evidence. If your published standard commits to a check we scored No, send the documentation to rachel@thesalestraveler.com, verified corrections update the Index within 7 days and are noted in the changelog. And if your properties outperform your brand book, the path to proving it is the same one everyone gets: the evaluation. Passing changes your listing. Nothing else does.

How certification works → The airline Index Score a property yourself

THE INDEX DESK, The US50 · The Executive Tier · Deal-Day Index · The Layover Office · The Road Office · Curb-to-Client · Booking Channels · Apartment-Stay · The Roaming Index · Conference ROI · Expense Velocity · Road-Ready Sales AI · Status Yield, same method, thirteen markets: scored on published commitments only.

The Sales-Ready Index, answered

What is the Sales-Ready Index?

A ranking of 50 US business-transient hotel brands run through the 15-check Sales-Ready standard, scored entirely on public commitments: published brand standards, app capabilities, and stated programs and policies. It grades what a brand promises the business traveler, in writing.

Which hotel brand ranked highest?

Crowne Plaza reaches 80 on raw points, the top of the field, yet not one of the 50 brands clears the certification bar on its promises alone, and Crowne Plaza still fails on the published dimension. The gap between what brands market and what they commit to is the whole story.

How are the hotels scored?

On published commitments, not on reviews, star ratings, or a single stay. If a brand won't put a standard in writing, it scores No. That's the line between this Index (which measures promises) and Sales-Ready Certified™ (which measures on-site delivery).

How do I use this to book a trip?

Pull a verified shortlist for your destination with the Trip Planner, or browse the where-to-stay guides by company and city, every recommendation traces back to this scored data.

What does this Index say about the category as a whole?

Read across every brand rather than down the ranking and one number falls out: 62% of the 65 hotel brands we score publish no commitment at all on quiet or rest, while every single one publishes a commitment on hosting your meeting. That distance between what the category promises the company booking the trip and what it promises the person taking it is the Commitment Gap, the finding this Index exists to make measurable.

Where do these scores meet a real trip?

A score is only useful where someone has to choose. These brands carry their published commitments into our where-to-stay guides, next to the specific properties a business traveler is actually picking between.

All where-to-stay guides

Also from the desk

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Is your brand scored on this index?

Every entry on this index is scored independently, on published commitments only — a partnership buys reach, never a rating. If your brand appears here and you want to respond, your right of reply is free and public: file a correction with evidence, or add a 150-word response through the published correction protocol.

Brands whose published commitments hold up under an independent human review can also earn the Verified mark — reviewed and admitted, never bought. See how the Verified process works →