{
 "source": "The Sales Traveler — the Index Desk",
 "license": "Free to use with attribution to The Sales Traveler. See https://thesalestraveler.com/press/",
 "dataUrl": "https://thesalestraveler.com/data/executive-hotel-index.json",
 "slug": "executive-hotel-index",
 "name": "The Executive Tier",
 "url": "https://thesalestraveler.com/executive-hotel-index/",
 "entityNoun": "Brand",
 "measures": "published commitments",
 "period": "2026-07",
 "methodology": "The luxury question, priced: does a $700 room commit to more work infrastructure than a $180 one? We scored 15 five-star and business-luxury brands on the identical instrument used for the US50. Top score: 67. Average: 53. The Ritz-Carlton and Courtyard score the same. Marble is not a commitment.",
 "scale": {
  "rawMax": 15,
  "displayMax": 100,
  "formula": "round(raw / rawMax * displayMax)"
 },
 "categories": [
  {
   "id": "Q",
   "label": "Quiet & rest",
   "checks": [
    "Quiet-room program",
    "Sleep/sound program",
    "Published late-checkout guarantee"
   ],
   "max": 3
  },
  {
   "id": "C",
   "label": "Connectivity",
   "checks": [
    "Call-grade Wi-Fi commitment",
    "Premium/faster tier published",
    "In-room Wi-Fi standard"
   ],
   "max": 3
  },
  {
   "id": "W",
   "label": "Work surface",
   "checks": [
    "Desk in every room, by standard",
    "Work-lighting standard",
    "Outlets as a brand feature"
   ],
   "max": 3
  },
  {
   "id": "H",
   "label": "Hosting",
   "checks": [
    "Work-capable lobby by design",
    "Bookable meeting space standard",
    "Food/space open before 8am"
   ],
   "max": 3
  },
  {
   "id": "A",
   "label": "Admin",
   "checks": [
    "App checkout with instant folio",
    "Auto-emailed receipts",
    "Credible early check-in process"
   ],
   "max": 3
  }
 ],
 "entities": [
  {
   "rank": 1,
   "name": "Grand Hyatt",
   "category": {
    "Q": 1,
    "C": 2,
    "W": 1,
    "H": 3,
    "A": 3
   },
   "score": 67,
   "note": "Convention-scale meeting space committed; the guest-room work promises are the chain baseline.",
   "subtitle": "Hyatt",
   "ruledBy": "Editor-in-Chief, The Sales Traveler",
   "ruledOn": "2026-07-22"
  },
  {
   "rank": 2,
   "name": "JW Marriott",
   "category": {
    "Q": 1,
    "C": 2,
    "W": 1,
    "H": 3,
    "A": 3
   },
   "score": 67,
   "note": "The business-luxury flag commits to exactly what Marriott Hotels commits to. The J and W are positioning, not promises.",
   "subtitle": "Marriott",
   "sources": [
    {
     "url": "https://jw-marriott.marriott.com/magazine/pillow-talk/",
     "kind": "corporate-release",
     "checks": [],
     "verified": "2026-07-30",
     "note": "JW Marriott brand magazine. The one concrete sleep amenity found, a pillow menu, is scoped to a single named property."
    },
    {
     "url": "https://www.marriott.com/loyalty/terms/default.mi",
     "kind": "stated-terms",
     "checks": [
      "C",
      "A"
     ],
     "verified": "2026-07-30",
     "note": "Marriott Bonvoy program terms. Complimentary in-room internet is stated for a member who books a Participating Property through a Marriott channel; enhanced Wi-Fi is gated to Gold Elite and above."
    },
    {
     "url": "https://www.marriott.com/",
     "kind": "blocked",
     "checks": [
      "Q",
      "C",
      "W",
      "H",
      "A"
     ],
     "verified": "2026-07-30",
     "note": "Marriott’s loyalty terms, guarantee and property pages refused automated access (HTTP 403), one returning a Retry-After of about eight hours."
    }
   ],
   "ruledBy": "Editor-in-Chief, The Sales Traveler",
   "ruledOn": "2026-07-22"
  },
  {
   "rank": 3,
   "name": "Park Hyatt",
   "category": {
    "Q": 1,
    "C": 2,
    "W": 1,
    "H": 3,
    "A": 3
   },
   "score": 67,
   "note": "Quiet in practice by reputation — and quiet in the brand book too: nothing published on sound, sleep, or connectivity.",
   "subtitle": "Hyatt",
   "ruledBy": "Editor-in-Chief, The Sales Traveler",
   "ruledOn": "2026-07-22"
  },
  {
   "rank": 4,
   "name": "St. Regis",
   "category": {
    "Q": 1,
    "C": 2,
    "W": 1,
    "H": 3,
    "A": 3
   },
   "score": 67,
   "note": "Butler service is genuinely useful admin — and still not a quiet-room, connectivity, or work-lighting commitment.",
   "subtitle": "Marriott",
   "sources": [
    {
     "url": "https://st-regis.marriott.com/gatherings/",
     "kind": "product-doc",
     "checks": [],
     "verified": "2026-07-30",
     "note": "St. Regis brand site. States the brand excels at hosting meetings and events at its signature venues — a description of capability at some properties rather than a commitment at every hotel."
    },
    {
     "url": "https://www.marriott.com/",
     "kind": "blocked",
     "checks": [
      "Q",
      "C",
      "W",
      "H",
      "A"
     ],
     "verified": "2026-07-30",
     "note": "Marriott’s loyalty, guarantee and property pages refused automated access (HTTP 403). Commitments published there could not be checked."
    }
   ],
   "ruledBy": "Editor-in-Chief, The Sales Traveler",
   "ruledOn": "2026-07-22"
  },
  {
   "rank": 5,
   "name": "The Ritz-Carlton",
   "category": {
    "Q": 1,
    "C": 2,
    "W": 1,
    "H": 3,
    "A": 3
   },
   "score": 67,
   "note": "Scores identically to Courtyard on written commitments. The service legend is real; the promises are the parent company's.",
   "subtitle": "Marriott",
   "ruledBy": "Editor-in-Chief, The Sales Traveler",
   "ruledOn": "2026-07-22"
  },
  {
   "rank": 6,
   "name": "Conrad",
   "category": {
    "Q": 0,
    "C": 2,
    "W": 1,
    "H": 3,
    "A": 3
   },
   "score": 60,
   "note": "The business-luxury Hilton scores one point over Hampton on room commitments. Read that again.",
   "subtitle": "Hilton",
   "ruledBy": "Editor-in-Chief, The Sales Traveler",
   "ruledOn": "2026-07-22"
  },
  {
   "rank": 7,
   "name": "Four Seasons",
   "category": {
    "Q": 0,
    "C": 2,
    "W": 1,
    "H": 3,
    "A": 3
   },
   "score": 60,
   "note": "The app's chat concierge is a real published admin commitment; sleep, sound, and demo-grade Wi-Fi remain unpromised.",
   "subtitle": "Four Seasons",
   "ruledBy": "Editor-in-Chief, The Sales Traveler",
   "ruledOn": "2026-07-22"
  },
  {
   "rank": 8,
   "name": "Waldorf Astoria",
   "category": {
    "Q": 0,
    "C": 2,
    "W": 1,
    "H": 3,
    "A": 3
   },
   "score": 60,
   "note": "True Waldorf Service is a service pledge, not an infrastructure one — and Hilton publishes no late-checkout guarantee.",
   "subtitle": "Hilton",
   "ruledBy": "Editor-in-Chief, The Sales Traveler",
   "ruledOn": "2026-07-22"
  },
  {
   "rank": 9,
   "name": "Peninsula",
   "category": {
    "Q": 0,
    "C": 2,
    "W": 1,
    "H": 3,
    "A": 2
   },
   "score": 53,
   "note": "Famous in-room technology — genuinely engineered — but the brand publishes service promises, not performance standards.",
   "subtitle": "HSH",
   "ruledBy": "Editor-in-Chief, The Sales Traveler",
   "ruledOn": "2026-07-22"
  },
  {
   "rank": 10,
   "name": "Fairmont",
   "category": {
    "Q": 0,
    "C": 2,
    "W": 1,
    "H": 3,
    "A": 0
   },
   "score": 40,
   "note": "Grand meeting hotels by design; Accor's published app commitments trail the US majors badly.",
   "subtitle": "Accor",
   "sources": [
    {
     "url": "https://all.accor.com/a/en/information/best-price-guarantee-conditions.html",
     "kind": "stated-terms",
     "checks": [
      "A"
     ],
     "verified": "2026-07-30",
     "note": "Accor best-price-guarantee conditions. Fairmont is named explicitly with its own 10 percent tier, subject to a 24-hour claim window and exclusions for group, business and conference rates."
    },
    {
     "url": "https://all.accor.com/a/en/brands/fairmont.html",
     "kind": "brand-standard",
     "checks": [],
     "verified": "2026-07-30",
     "note": "Accor’s Fairmont brand page. States that some hotels in this brand are not participants in the ALL loyalty program."
    }
   ],
   "ruledBy": "Editor-in-Chief, The Sales Traveler",
   "ruledOn": "2026-07-22"
  },
  {
   "rank": 11,
   "name": "Langham",
   "category": {
    "Q": 0,
    "C": 2,
    "W": 1,
    "H": 3,
    "A": 0
   },
   "score": 40,
   "note": "Service-award royalty; the brand book promises grace, not folios, uptime, or quiet.",
   "subtitle": "Langham",
   "ruledBy": "Editor-in-Chief, The Sales Traveler",
   "ruledOn": "2026-07-22"
  },
  {
   "rank": 12,
   "name": "Loews",
   "category": {
    "Q": 0,
    "C": 2,
    "W": 1,
    "H": 3,
    "A": 0
   },
   "score": 40,
   "note": "Meeting-heavy US luxury with no published app-admin commitments — the gap that costs it a tier.",
   "subtitle": "Loews",
   "ruledBy": "Editor-in-Chief, The Sales Traveler",
   "ruledOn": "2026-07-22"
  },
  {
   "rank": 13,
   "name": "Mandarin Oriental",
   "category": {
    "Q": 0,
    "C": 2,
    "W": 1,
    "H": 3,
    "A": 0
   },
   "score": 40,
   "note": "Legendary service culture with a thin published digital-admin stack: no committed app checkout, folio, or early-arrival process.",
   "subtitle": "Mandarin Oriental",
   "ruledBy": "Editor-in-Chief, The Sales Traveler",
   "ruledOn": "2026-07-22"
  },
  {
   "rank": 14,
   "name": "Sofitel",
   "category": {
    "Q": 0,
    "C": 2,
    "W": 1,
    "H": 3,
    "A": 0
   },
   "score": 40,
   "note": "French luxury positioning, uncommitted infrastructure — the admin dimension is unpublished.",
   "subtitle": "Accor",
   "ruledBy": "Editor-in-Chief, The Sales Traveler",
   "ruledOn": "2026-07-22"
  },
  {
   "rank": 15,
   "name": "Rosewood",
   "category": {
    "Q": 0,
    "C": 2,
    "W": 1,
    "H": 2,
    "A": 0
   },
   "score": 33,
   "note": "Residential luxury: intentionally un-hotel-like, which under this instrument means intentionally uncommitted.",
   "subtitle": "Rosewood",
   "ruledBy": "Editor-in-Chief, The Sales Traveler",
   "ruledOn": "2026-07-22"
  }
 ],
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}